Having difficult conversations with volunteers is a delicate yet important aspect of managing a volunteer team. These conversations might involve addressing performance issues, providing constructive feedback, or discussing challenging situations.
In this Zoom session, we will be focusing on how to:
- Identify and address issues and poor performance
- Approach a difficult conversation – techniques, preparation, hints and tips
- Provide feedback and implement solutions
- Dismiss or turn down a volunteer
- Record keeping
The presentation will be followed by a Q and A session.