Information and Signposting Administrator (maternity cover)

Posted on 4 June, 2024

Job title: Healthwatch Dorset Information and Signposting Administrator

Reports to: Healthwatch Dorset Manager

Salary: £22,500 FTE (£9,600 pro rata)

Hours: 16 hours per week, Monday to Friday

Location: Office base in Bournemouth, with flexibility to work from home and occasional travel

Contract: Fixed Term (Maternity Cover) from 21 July 2024 to 10 January 2025

Annual leave: 25 days pa (pro rata) and public holidays

Pension: Contributory pension scheme (employer contribution 7% & employee contribution 5%)

DBS: The successful candidate will need to undergo a Disclosure and Barring check

Date for applications: Midnight, Sunday 23 June 2024

Date for interviews: Tuesday 2 July 2024 in Bournemouth

Healthwatch Dorset is delivered by a community interest company called Evolving Communities which specialises in delivering high quality local Healthwatch. Healthwatch Dorset needs to be representative of its diverse communities and provide intelligence, including evidence from people’s views and experiences, to influence the policy, planning, commissioning and delivery of health and social care in the county and beyond. We provide information to help people access and make choices about services and signpost people to help them access independent complaints advocacy.

About the role

This is a great opportunity to be part of a dynamic team who work to be the voice of the people who use health and care services. The full responsibilities are listed below, but in this fixed term role your focus will mainly be:

  • To be the first point of contact for the service – taking enquiries, listening to feedback and signposting
  • To keep the database up to date and using the database to create reports
  • To post regularly on social media

Full guidance and training will be provided to support you.

You will work closely with the Evolving Communities Marketing and Communication Team to ensure branded communications produced locally in Dorset are compliant with the Healthwatch brand guidelines.

The successful candidate will need to be a well organised people-person with a good telephone manner and excellent interpersonal skills. They should be able to work within a busy team and be able to organise work by priority. A reliable worker, with a calm and confident manner is sought.

Main duties and responsibilities

  • Act as the first point of contact for enquiries by telephone as well as manage enquiries via the website, email or post including recording information accurately and responding appropriately, providing signposting information where required. Send out information as requested to external bodies, service users, and partner organisations.
  • Database entry and reporting
  • Provide administrative support for Healthwatch Dorset events such as focus groups or community events.
  • Alongside the Evolving Communities Comms team, develop and maintain the Healthwatch Dorset website. Post news and events, create regular social media posts, provide support in the production of a range of reports.
  • Monitor levels of Healthwatch Dorset literature and promotional items and ensure regular maintenance of stock levels.
  • Maintain and develop mailing lists and monitor Healthwatch Dorset media coverage recording activity, regularly reporting it to the Evolving Communities Comms team.
  • Ensure data filing and recording systems, both electronic and paper based, are maintained effectively and comply with the Evolving Communities Data Protection Policy.
  • Coordinate meetings and diaries for staff and Board Members where required.
  • Prepare for meetings, printing and photocopying materials as required, preparing agendas and writing minutes.
  • Provide general admin support to Healthwatch Dorset.
  • Support the effective running of the office including ordering consumables, dealing with correspondence (including emails to the enquiries@ address).
  • Inputting data into the Healthwatch Dorset database, maintain mailing lists and contact records.

For more information about this post and to download an application form please visit: https://healthwatchdorset.co.uk/about/vacancies/ or telephone: 01225 701851

Closing Date for applications: midnight Sunday 23 June 2024

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