Access Wellbeing Poole opens its doors!

Published on 31 January, 2024

A new support hub, Access Wellbeing Poole, has opened in The Dolphin Poole. Access Wellbeing Poole will offer a welcoming space to find support on the issues that matter to members of the local community. The hub’s friendly Wellbeing Coordinators will take the time to listen, then help people to access support and advice on a wide range of topics including:

  • Mental health and emotional wellbeing
  • Social connections and activities
  • Bereavement and grief
  • Advice on issues such as work, money and housing
  • Support for carers and family members

Members of the public don’t need an appointment to visit Access Wellbeing Poole – they can pop in at any time during opening hours. The service is designed to support people aged 18 and over. The hub is located on the first floor of the shopping centre, next to the car park entrance, in the old Eco Hub, and is open from 10am-4pm Monday to Friday. Access Wellbeing Poole is managed by PramaLife and Help & Care, working together with NHS Dorset, Dorset HealthCare, Community Action Network, Legal & General and BCP Council, as well as other charities and community groups. It is facilitated by The Dolphin Poole.

Access Wellbeing Poole will be open to the public from Monday 29th January 2024, from Monday to Friday 10:00am to 4:00pm. For more information on Access Wellbeing Poole and the support available, visit

About the Access Wellbeing transformation programme

Access Wellbeing, Dorset’s community mental health transformation programme, will improve mental health and wellbeing support across the county. Local charities and community groups are working together with the NHS and local authority to support the programme, which will build on some of the great work already taking place in our community, to connect services and provide everyone with access to the right support. Local partners will be working towards providing people the help they really need, when and where they need it, and provide early access to help.

Find out more about the Access Wellbeing transformation programme at