This page covers commonly asked questions relating to the ‘Access to Community Support & Services’ project. There is more information about the purpose and aims of the project on the main page here.
An organisation I know of isn’t in the data set, how does it get added?
If you are part of or know about, an organisation that offers support or services to people in Dorset, please let us know by emailing the team at servicefinder@can100.org. We will contact the provider directly and confirm their permission before adding them.
Where can I book Service Finder training?
Find details of our upcoming training, or request a session via servicefinder@can100.org
Why register and create a Service Finder account?
You can save time, work more efficiently, provide clients with personalised collections of local support services through shareable lists (Canvases), structured Team Pathways and more.
Signing up for an account is FREE and will help you get more value from the Service Finder platform and make it easier to support the people you work with.
Key Benefits
Create and Save Favourites
- Save Services to your list of favourites.
- Quickly return to frequently used resources.
Create a Canvas for Each Client
- Create a dedicated Canvas containing relevant services.
- Keep all recommended resources together in one place.
- Personalise information based on the client’s needs and circumstances.
Share via a Unique URL
- Each Canvas can be shared using a unique web link.
- Send the Canvas directly to a client, colleague, or partner organisation.
- Ensure everyone has access to the same up-to-date information.
Assign Users to Teams
- Organise staff members into specific Teams.
- Support collaboration across departments and services.
- Manage resources and pathways consistently across your organisation.
Use Predefined Pathways
- Teams can access Pathways that contain predefined sets of taxonomies.
- Pathways help staff find the most relevant organisations, services, and venues for their role.
- Promote consistency and reduce time spent searching for information.
️ Save Tag Lists
- Create and save grouped tags for easy access.
- Quickly filter and find relevant information.
- Reuse common tag groups across multiple clients and cases.
To learn more about these features and more, please book onto one of our upcoming training sessions.
How is information about services monitored and maintained?
All services go through an assurance process to keep information accurate and up to date. CAN run checks every two – six months, depending on the nature of the service.
Can you include information on services that take place online?
Yes! The data set covers a wide range of services, including:
- In-person sessions
- Online services
- Telephone-based support
- Home-visiting services
How is the information handled and processed?
Read about how services and session information are handled. You can also read the full Data Processing Agreement between CAN (the data controller) and Digital Co-Production (the data processor).
How can I have access to use Service Finder?
If you are a professional based in Dorset who helps clients access local services you are eligible for free training and use of Service Finder. To request training and gain access to the tool, please email us at servicefinder@can100.org.
What if I would like to utilise the shared data set?
We would be delighted to hear from you. Please email servicefinder@can100.org. Access to the assured data set via an API is free. In addition, our developers can help your team understand how to use the data. You would cover the cost of presenting the information in your own tool, website, or app.
Access to Community Support & Services